Return Policy

🔄 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

To start a return, contact us at 📧 support@niplift.store.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always reach us with return questions at the same email above.

⚠️ Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

🚫 Exceptions / Non-returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g. food, flowers, or plants)
  • Custom or personalized products
  • Personal care items (e.g. beauty products)
  • Hazardous materials, flammable liquids, or gases

❗ We also cannot accept returns on sale items or gift cards.
If you're unsure, feel free to reach out to check your item's eligibility.

🔁 Exchanges

The fastest way to get the item you want is to return the original and place a new order once your return is accepted.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked.
The item must be in original condition: unworn, with tags, in its packaging, and with proof of purchase.

💸 Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note: It can take time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at 📧 support@niplift.store.